What action must a manager take when a mortuary is closed for business?

When a mortuary is closed for business, the appropriate action a manager must take is to surrender the mortuary certificate to the Board. This is a legal requirement intended to ensure that the funeral service provider is operating within the regulations set forth by the governing board. Surrendering the certificate signifies that the establishment is no longer authorized to conduct business and helps maintain public trust in the profession.

Keeping exterior signs displayed might mislead the public into thinking the mortuary is still operational, which could be deemed irresponsible or misleading. Continuing all advertisements during a period of closure can create confusion for potential clients and could also violate business regulations. Increasing operating hours would be contrary to the premise of being closed for business and would not apply to a situation where the mortuary is not operational.